No-show rate
Verified project outcome Mobile App · 2024
CareLink Patient Booking App
A patient-facing booking app that lets people schedule, reschedule, and get reminders for clinic appointments in a few taps.
CLIENTCareLink HealthHealthcareMobileScheduling
FEATURED CASE STUDY2024
-27%No-show rate
-45%Front-desk call volume
62%Bookings made via app
THE PROJECT AT A GLANCEA focused response to
A focused response to
a meaningful challenge.
Strategy, design and technology came together around one clear objective: create a better experience and a measurable business result.
Front-desk call volume
Verified project outcomeBookings made via app
Verified project outcomeThe Challenge
CareLink Health relied on phone-only booking, which overloaded front-desk staff and led to a high no-show rate.
Our Solution
We built a mobile booking flow with real-time provider availability, automated reminders, and calendar sync.
FROM STRATEGY TO REALITYBuilt collaboratively.
Built collaboratively.
Tested against the goal.
Every decision was made in the context of the people using the experience and the team responsible for growing it.
HOW THE WORK CAME TOGETHEROne connected
One connected
delivery system.
Four connected workstreams kept the project strategically focused, creatively coherent and technically dependable.
Discover
Audience, business goals and technical constraints were aligned before production.
Shape
The experience and visual direction were explored through visible prototypes.
Build
The approved system was produced, integrated and tested carefully.
Grow
Launch data and real behavior created a roadmap for continued improvement.
PARTNER STORIESResults matter.
Results matter.
So does the experience.
Partnerships built with direct communication, visible progress and senior attention.
HAVE A SIMILAR AMBITION?Let’s create your
Let’s create your
next success story.
Bring us the challenge. We’ll help turn it into a clear, high-performing digital experience.
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